Refund
Policy

AUTOMATIC REFUNDS

In the event of a match being cancelled due to rain or inability to admit spectators, for tickets purchased online or over the phone with a credit/debit card in the last 12 months, both part and full refunds will be made automatically.

This refund will be made by KENNINGTON OVAL LIMITED, to the original purchaser only, by refunding the credit or debit card used to buy the tickets within 21 working days.

For customers who purchased tickets in advance using an alternative method of payment (such as in person via chip & pin), or who purchased tickets more than 12 months ago, refunds will be made via bank transfer. Surrey County Cricket Club will send an email inviting customers to apply for a refund via bank transfer and in these cases we would expect all customers to be refunded within 21 working days.

Any tickets purchased on the day/evening of a match at the Ticket Office will receive a refund via bank transfer. We would expect all customers to be refunded within 21 working days. Return of the ticket is not required unless specifically stated.

You do not need to contact us to claim your refund.

For queries email – tickets@surreycricket.com or visit www.ecb.co.uk/refundscheme.

TEST MATCH

DAYS 1-4: If, for the day for which the ticket is valid, venues are unable to admit spectators OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being:

(a) non admittance of spectators OR zero to 15 overs played – a full refund;

(b) 15.1 overs to 30 overs played – a 50% refund.

In no other circumstances can money be refunded.

DAY 5: a full refund will be given if the venue is unable to admit spectators or there is no play because the match has been completed.

ONE DAY INTERNATIONAL

If for the day for which the ticket is valid, venues are unable to admit spectators OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being:

(a) non admittance of spectators OR zero to 15 overs played – a full refund; 

(b) 15.1 overs to 30 overs played – a 50% refund.

In no other circumstances can money be refunded. 

INTERNATIONAL T20

If, for the day for which the ticket is valid, play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) zero to 10 overs are played of the only or last match of the day and no result is obtained – a full refund; (b) 10.1 overs to 20 overs are played of the only or last match of the day and no result is obtained – a 50% refund.  In no other circumstances can money be refunded. 

DOMESTIC T20

A full refund is given if play is restricted to 9.5 overs or less due to adverse weather conditions on the day for which your ticket is valid and no result is achieved. If a result is achieved, no refund will be given.

COUNTY CHAMPIONSHIP

A full refund is given if play is restricted to 19.5 overs or less due to adverse weather conditions on the day for which your ticket is valid and no result is achieved.

If, instead of a refund, you wish to use your ticket for another day within the same match, this can be arranged by visiting the ticket office on the day of the adverse weather conditions to secure another ticket for a later day.

ONE DAY CUP

If play is restricted or does not take place at the Ground on the day for which this ticket is valid, due to adverse weather conditions and no result is achieved, you will be entitled to a refund of only the match ticket value subject to there being:

1. 10 overs or less bowled on the day – a full refund;
2. 10.1 – 24.5 overs bowled on the day – a 50% refund;

In no other circumstances can money be refunded.

THE HUNDRED

For all the information regarding The Hundred refunds, please visit their website here.