The Kia Oval
Match-Day Guide

COMING TO A MATCH AT THE KIA OVAL?

PLEASE READ BELOW FOR SOME GENERIC INFORMATION AHEAD OF VISITING. A MORE SPECIFIC GUIDE WILL BE PUBLISHED AHEAD OF YOUR VISIT.

If you have any specific questions or queries ahead of your visit, please do not hesitate to reach out to our dedicated Member and Supporter Services team who will be happy to assist you. They can be contacted via tickets@surreycricket.com. Please allow up to 5 working days for a response from the team during busy times.

what3words

The Kia Oval uses what3words to help fans and visitors find precise locations at the venue, such as gates, ticket office, Club Shop and other key locations. what3words works by assigning every 3m square a unique combination of three words: a what3words address.

The Kia Oval App

Download The Kia Oval App and Enhance Your Experience.

Download our mobile app for free on both iOS and Android devices ahead of visiting the ground. Key features include:

• Tickets: Access and share match day tickets within The Kia Oval App and enjoy an efficient and safe entry into the ground. Tickets can also be purchased through the app for upcoming fixtures. Instructions for accessing your tickets can be found in-app.
• Plan Your Visit: View essential pre-match, travel and venue information to ensure your day at the ground is as enjoyable as possible.
• Engage: Read the latest news, enjoy the Club Shop, view the first team squads and more as you get closer to the Club.
• Hospitality: Browse all the premium experiences on offer at the ground, as well as receive important-specific information ahead of your Hospitality experience.
• Conference and Events: Explore the range of non-match day facilities available at The Kia Oval, and get relevant information ahead of visiting The Kia Oval for a conference or event.
• Members: Members of Surrey County Cricket Club can access exclusive content and bring them closer to the benefits of their Membership.
• Notifications: Please ensure you have push notifications turned on so we can keep you up to date with key information for the match day that you are attending.

Ticket Office

The Kia Oval Ticket Office is located at the Pavilion End of the ground within the Galadari Stand. The Ticket Office is open at least one hour prior to the start of play on all match-days and is closed on non-match-days.

Tickets are available for all non sold-out matches from the Ticket Office.

If you need to collect tickets from the Ticket Office prior to the start of play, the ticket purchaser will need to show a form of ID (e.g. a drivers license or the bank card used for payment) to staff in the Ticket Office. Tickets will not be released to anyone who is not the ticket purchaser.

Junior Tickets

Junior tickets are available in all areas for children who are aged under 16 on the date of the game printed on the ticket.

Please note that babes-in-arms under the age of two may be brought into the ground free of charge provided that they do not occupy a separate seat.

Your Safety In and Around the Ground

The Kia Oval takes the safety and security of all guests very seriously and as such, there will be enhanced security measures in place for all our events.

When arriving to the ground by foot, please use the pedestrian crossings at both the Vauxhall and Oval end of the ground as the roads are very busy. If you arrive using TfL’s London Santander Cycles, please ensure that you park them in the allocated docking stations. If you use any other alternative cycle-hire scheme, please also park these in an appropriate position away from the roads.

We strongly advise that all fans arrive to the ground early to avoid any delays in entering. The gates will be open 2 hours prior to the start of play.

Please be aware of the risks of cricket balls entering the stands from the field of play. We ask that all fans stay vigilant of airborne cricket balls whilst in their seat and in the vicinity of the playing field. It is also important for fans to be cautious of ball games when walking around the concourse of the ground, particularly during breaks in play.

We also suggest wearing comfortable and sensible footwear, as the ground has many stairs and changes of level.

Club Shop

The Surrey County Cricket Club Shop is located in the Galadari Stand and can be accessed from the concourse level.

There is an additional Club Shop located at Entrance 32 as well as in the Jardine Suite underneath the JM Finn Stand, at the back of Block 11.

All Club Shops have step-free access and are wheelchair friendly.

In addition to featuring the full range of Surrey Castore kit, Castore Training Wear, and merchandise for men, women, and children, the Club Shop also stocks England’s Castore range for International fixtures.

All Club Shops are open on match-days and close 30 minutes after the last ball has been bowled.

Food & Drink

There are many food and drink outlets around the ground with the majority offering vegetarian and vegan food options, as well as children’s portions.

On T20 match-days, the Kia Oval has a food village at the Vauxhall End of the ground featuring some of London’s finest street food vendors.

Surrey County Cricket Club Members can enjoy the numerous bars, cafes and restaurants within the Members’ Pavilion and the M.A.R. Galadari stand on a match-day.

Please note that the Kia Oval is a cashless venue. Please bear this in mind before attending a match-day.

Accessibility

We have a dedicated Accessibility Liaison Officer, Theresa Peters, who can assist with any queries you have related to your experience on a match-day via accessibility@kiaoval.com or 0203 946 0100.

Accessible toilets at The Kia Oval are allocated in the JM Finn Stand behind Blocks 2 and 19, by Entrance 22 of the Galadari Stand and between Entrances 31 and 32 of the Bedser Stand. The majority of these toilets require a RADAR key. If you are not in possession of a RADAR key, then please contact the nearest steward who will source one for you. Emergency cords are situated in all accessible toilets.

The majority of our catering points have been adapted to offer low level service points. Where these are not available, our staff will be more than happy to source any product for you.

Induction loops have been installed in a number of the seating blocks in the ground. In addition, all receptions, tickets offices and a number of catering outlets also have this facility. Switching your hearing aid to M or T can access the system.

Route numbers 36, 185 and 436 stop outside the ground and the following buses stop within a five-minute walk of the Kia Oval: 3, 59, 109, 133, 159, 333.

Spectators are encouraged to use sustainable modes of transport such as walking or cycling to the ground from nearby transport hubs or local destinations.

A limited number of bike parking spaces are available within The Kia Oval for the Vitality County Championship, Metro Bank One Day Cup, and Surrey women’s fixtures. Located at the Vauxhall end of the ground, this is available on a first-come, first-serve basis.

On major matchdays, such as Vitality Blast, The Hundred, and international games, limited bike parking spaces will be made available on the closed roads adjacent to the ground, spaces will be available on a first-come, first-served basis and parking will be at the owner’s risk. On-site bike parking will NOT be available.

There are multiple Santander bike docking stations located close to the stadium. Additionally, there are bicycle stands to secure your own bicycles in surrounding areas. Spectators are advised to bring their own locks to ensure the safety of their bicycles.

Facilities

Toilets are located all around the perimeter of the ground, with disabled and baby changing facilities located behind Block 1, 13 and 19 of the JM Finn Stand.

Changing Places accessible toilets are located under the Galadari Stand, next to the Club Shop.

First Aid

First aid services are provided on-site at every match day at The Kia Oval. If you require first aid assistance whilst at the ground, please contact your nearest steward or go to one of our first aid centres located behind Block A of the JM Finn Stand and between Entrance 32 and 33 of the Bedser Stand.

Reporting Incidents

We stand against discrimination in all its forms and are committed to ensuring that cricket is a game for everyone.

If you have experienced or witnessed discrimination, you can report it to the Club here. On matchdays, this will then be shared directly with our Match Control Room.

Alongside bringing the incident to the attention of our Match Control Room, we also advise you to report it to the Club at equality@surreycricket.com and/or through the ECB’s website here. Any reports will then be triaged by the ECB and investigated by the relevant cricket organisation.

COMPLAINTS

If you wish to raise a complaint on a matchday, please talk to your nearest steward or report it via an online form here.

To provide further feedback to the Club regarding a matchday issue, please email us at customerservice@kiaoval.com.

Please follow the instructions below to download the tickets that you have purchased:

1. Log-into your online account here.
2. Under the heading ‘Upcoming’, click ‘View’ next to the fixture that you would like to download the tickets for.
3. If on a desktop, click ‘Access Tickets’ next to the ticket that you would like to download.
4. If on a mobile device, click ‘Mobile Ticket’.
5. Your ticket(s) will then show on screen.
6. Then from here you have option to save it to your phone/print your ticket(s)

Please note that you do not need to print your ticket(s) if you do not have access to a printer, as these can be scanned from a mobile device.

REFUND/T&CS

For all Refund and T&C information, please use the buttons below:

Sustainability at The Kia Oval

This year Surrey County Cricket Club has pledged to achieve Net Zero carbon emissions by 2030. This is an important and ambitious target to ensure that we can continue to play cricket and operate in the future. 

To help us achieve these goals please consider bringing reusable containers if you are bringing food onsite, bring a reusable cup or bottle to use the water fountains, and ensure you are using the correct bins while attending the game.

For more information, please head to Sustainability at The Kia Oval – Kia Oval

Kia Catch Competition

Catch a 6 and win £1,000 with the Kia Catch.

Only applicable on a Vitality Blast match-day, this competition allows any ticket holding attendee at a T20 game at The Kia Oval in 2024, the opportunity to win £1000 cash when catching a straight 6, a so-called ‘Kia Catch’.

For full terms and conditions, please click here.